Privacy Policy

Last updated: June 2026

1. Overview

SmartBuy ("we", "us", or "our") is operated by DoneEasy.ai. This Privacy Policy explains how we collect, use, and protect your personal information when you use the SmartBuy Costco shopping AI service, which operates through WhatsApp.

By using SmartBuy, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect only what is necessary to provide the service:

  • WhatsApp phone number — used to identify your account and deliver messages. Stored in encrypted form.
  • Display name — the name you provide during registration, used to personalize your experience.
  • Household shopping list — items you voluntarily enter to enable personalized weekly briefings. Stored privately and associated only with your account.
  • Purchase records — purchase logs you voluntarily enter (product, quantity, price, date). Used to enable features like the 30-day price adjustment radar, stocking recommendations, and repurchase reminders.
  • Conversation messages — messages sent to the AI assistant are processed in real time to generate responses. We do not permanently store the full history of your conversations.
  • Usage preferences — your language preference, briefing schedule, and timezone.

3. How We Use Your Information

Your information is used exclusively to:

  • Generate and deliver your personalized weekly Costco promotion briefings
  • Respond to price analysis queries and provide shopping recommendations
  • Monitor the 30-day price adjustment window on purchases you log
  • Calculate stocking recommendations based on your consumption patterns
  • Send restock reminders based on estimated remaining inventory
  • Maintain your account preferences and settings

We do not use your data for advertising, analytics resale, or any purpose unrelated to the SmartBuy service.

4. Data Storage and Security

  • All user data is stored on private servers operated by DoneEasy.ai.
  • We do not use third-party cloud storage services (such as Google Cloud, AWS, or Azure) to store your personal data.
  • Your WhatsApp phone number is stored in encrypted form.
  • Each user's data is logically isolated — queries are always filtered by your unique user ID.
  • Automated daily backups are maintained for system recovery purposes only.

5. Data Sharing

We do not sell, rent, share, or transfer your personal data to any third party. Your shopping list, purchase records, and usage patterns are never visible to other users or disclosed to external parties.

The only exceptions are:

  • When required by law or legal process
  • To protect the rights, property, or safety of DoneEasy.ai, its users, or the public

6. Data Retention and Deletion

You can request deletion of all your personal data at any time by contacting us on WhatsApp at +86 186 0116 3298.

Upon receiving a verified deletion request, we will:

  • Remove your account, shopping list, purchase records, and preferences from our active database
  • Purge your data from backup systems within 30 days

Inactive accounts (no activity for 12+ months) may be purged automatically after prior notification.

7. Cookies

The SmartBuy website (smartbuy.doneeasy.ai) does not use tracking or advertising cookies. The service itself operates through WhatsApp and does not use cookies.

8. Children's Privacy

SmartBuy is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, contact us: